Shipping Policy

Last updated: July 2026

Thank you for shopping with Roova. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing
  • Orders are processed Monday through Friday, excluding public holidays.
  • Most orders are processed within 1–3 business days after payment has been successfully received.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Shipping Times

Estimated delivery times vary depending on your location and the products ordered.

Typical delivery estimates are:

  • Domestic orders: 3–7 business days (where applicable)
  • International orders: 7–20 business days

Please note that these are estimates only and are not guaranteed.
Shipping Costs

Shipping charges are calculated at checkout based on the destination, shipping method, and order contents.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where tracking is available).

Please allow up to 48 hours for tracking information to become active after shipment.
Shipping Destinations

We currently ship to a wide range of countries. Shipping availability and delivery options will be shown during checkout.

If your country is unavailable during checkout, we are currently unable to ship to that destination.
Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Carrier service disruptions

We appreciate your patience should any unexpected delays arise.
Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Roova is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. If your order has not yet been processed, we will do our best to update the information.
Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged item and packaging
Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You may receive separate tracking numbers for different packages.
Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page. Our customer support team will be happy to assist you.