Shipping policy
Last updated: August 2026
Welcome to Roova. We want your shopping experience to be simple, convenient, and reliable. This Shopping Policy explains how to browse our products, place an order, make a payment, and receive your purchase.
By shopping with Roova, you agree to the terms and conditions outlined below.
1. Browsing Our Products
Roova offers a diverse selection of products across multiple categories.
We make every effort to provide accurate product information, including descriptions, images, specifications, sizes, colours, and prices. However, minor variations may occur due to screen settings, manufacturing updates, packaging changes, or supplier variations.
Please review the product description and specifications carefully before placing your order.
2. Product Availability
All products are subject to availability.
Although we regularly update our store, an item may occasionally become unavailable after you have placed an order.
If this occurs, we may contact you to discuss an alternative product or provide an appropriate refund.
3. Product Prices
Prices displayed on our website are subject to change without prior notice.
The applicable product price is the price displayed at checkout when you place your order, except in cases involving obvious pricing, technical, or listing errors.
Promotional prices and discounts may be subject to additional terms and expiration dates.
4. Placing an Order
To place an order:
- Browse the Roova website and select the product you wish to purchase.
- Choose any available options, such as size, colour, or quantity.
- Add the product to your shopping cart.
- Review your selected items and quantities.
- Proceed to checkout.
- Enter your billing and shipping information.
- Select an available payment method.
- Review your order details.
- Complete your payment and place the order.
Please carefully check your order and shipping information before completing your purchase.
5. Order Confirmation
After successfully placing an order, you will receive an order confirmation through the contact information provided during checkout.
The confirmation typically includes:
- Order number.
- Products purchased.
- Quantity.
- Order total.
- Shipping information.
- Payment information or payment status.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
6. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, changes or cancellations may not be possible once an order has been processed, dispatched, or entered the fulfillment process.
If your order has already been shipped, our Refund & Return Policy may apply.
7. Payment
Roova accepts the payment methods displayed during checkout.
All payments are processed through secure payment providers.
You confirm that you are authorized to use the payment method provided when placing your order.
If a payment cannot be successfully processed, your order may not be completed.
8. Shipping
Shipping availability, costs, processing times, and estimated delivery times vary depending on the product and destination.
Once your order has been dispatched, tracking information may be provided where available.
For complete information regarding delivery, delays, customs, and shipping charges, please refer to our Shipping Policy.
9. Multiple Products and Shipments
If your order contains multiple products, they may occasionally be shipped separately.
This can happen when products are fulfilled from different locations or suppliers.
As a result, you may receive separate packages and tracking information for the same order.
10. International Orders
Roova may offer international shipping depending on product availability and destination.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated, any applicable customs duties, taxes, or import charges are the responsibility of the customer.
11. Order Issues
If you experience a problem with your order, such as:
- Receiving the wrong product.
- Receiving a damaged product.
- Receiving a defective product.
- Missing an item.
- Experiencing an unexpected delivery issue.
please contact us as soon as possible.
Include your order number and relevant photographs or other information so that we can investigate the issue and provide an appropriate solution.
12. Returns and Refunds
If you wish to return an item or request a refund, please refer to our Refund & Return Policy.
Return eligibility, applicable time periods, return shipping responsibilities, and refund conditions are explained in that policy.
13. Customer Responsibilities
To help ensure a smooth shopping experience, customers are responsible for:
- Providing accurate contact and shipping information.
- Reviewing product details before ordering.
- Selecting the correct product options, sizes, colours, and quantities.
- Ensuring that payment information is accurate.
- Being available to receive deliveries where necessary.
- Reviewing our applicable policies before placing an order.
Roova is not responsible for problems caused by incorrect or incomplete information provided by the customer.
14. Promotions and Discount Codes
Promotional offers and discount codes may be available from time to time.
Unless otherwise stated:
- Discount codes must be entered during checkout.
- Some products may be excluded from promotions.
- Promotional offers may have expiration dates.
- Multiple discount codes may not be combined.
- Promotions cannot be applied retroactively to completed orders.
Roova reserves the right to modify or end promotional offers, subject to applicable law.
15. Customer Support
If you have questions about shopping with Roova, you can contact us through our Contact Us page.
You can also reach us by email:
General enquiries:
info@shoproova.com
Additional support:
support@shoproova.com
When contacting us about an order, please include your order number whenever possible.
16. Related Policies
For more detailed information, please review our:
- Shipping Policy
- Refund & Return Policy
- Terms of Service
- Privacy Policy
These policies form an important part of your shopping experience with Roova.
17. Policy Updates
Roova may update this Shopping Policy from time to time to reflect changes to our products, services, procedures, or applicable requirements.
Any updates will be published on this page with a revised "Last updated" date.
Thank you for choosing Roova. We appreciate your trust and look forward to providing you with a great shopping experience.