Terms of service

Last updated: August 2026

Welcome to Roova. These Terms of Service govern your access to and use of our website and services. By accessing our website, browsing our products, or placing an order, you agree to be bound by these terms.

Please read them carefully before using our website.

1. About Roova

Roova is an online retail store offering products across a variety of categories.

Throughout these Terms of Service, the terms "Roova," "we," "us," and "our" refer to Roova. The terms "you" and "your" refer to the person accessing or using our website or purchasing our products.

2. Acceptance of Terms

By using our website, you confirm that:

  • You have the legal capacity to enter into these Terms of Service.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, minor variations may occur due to:

  • Different screen settings and display capabilities.
  • Manufacturer or supplier changes.
  • Product packaging updates.
  • Differences between product images and the physical product.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

Product availability may change without notice.

Although we make every effort to keep our product listings up to date, an item may occasionally become unavailable after an order has been placed.

If a purchased product becomes unavailable, we may contact you to discuss an alternative solution or provide an appropriate refund.

5. Prices

All product prices displayed on our website are subject to change without notice.

Prices may change due to supplier costs, promotions, currency fluctuations, taxes, or other business factors.

The price applicable to your order is the price displayed at the time your order is placed, unless an obvious pricing or technical error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

Roova reserves the right to accept, reject, or cancel an order for legitimate reasons, including:

  • Product unavailability.
  • Pricing or listing errors.
  • Incorrect product information.
  • Suspected fraudulent or unauthorized activity.
  • Payment issues.
  • Shipping restrictions.
  • Violation of these Terms of Service.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

7. Customer Information

You are responsible for ensuring that all information provided during checkout is accurate and complete.

This includes:

  • Your name.
  • Email address.
  • Phone number.
  • Billing information.
  • Shipping address.

Roova is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. Payments

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to verify payment information and take reasonable measures to prevent fraudulent or unauthorized transactions.

9. Shipping and Delivery

Shipping availability, costs, processing times, and estimated delivery times may vary depending on the product and destination.

Estimated delivery dates are provided for guidance and are not guaranteed unless explicitly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including:

  • Customs processing.
  • Weather conditions.
  • Public holidays.
  • Carrier delays.
  • High shipping volumes.
  • Government restrictions.
  • Other unforeseen circumstances.

For further information, please refer to our Shipping Policy.

10. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

By purchasing from Roova, you acknowledge that certain products may have specific return conditions or exclusions.

Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer-protection laws.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, cancellation may not be possible once an order has been processed, dispatched, or entered the fulfillment process.

12. Promotions and Discounts

From time to time, Roova may offer promotional codes, discounts, sales, or other special offers.

Promotions may have specific terms, including:

  • Expiration dates.
  • Product exclusions.
  • Minimum purchase requirements.
  • Usage limits.

Promotional offers cannot be combined unless explicitly stated otherwise.

Roova reserves the right to modify or terminate a promotion at any time, subject to applicable law.

13. Intellectual Property

All content available on the Roova website, including but not limited to:

  • Logos.
  • Brand names.
  • Text.
  • Graphics.
  • Images.
  • Product descriptions.
  • Website design.
  • Icons.
  • Videos.
  • Other original content.

is owned by Roova or its respective content providers and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our content without prior written permission, except where permitted by law.

14. Acceptable Use

You agree not to use our website to:

  • Violate any applicable law or regulation.
  • Commit fraud or engage in deceptive activities.
  • Attempt to gain unauthorized access to our systems.
  • Introduce malicious software or harmful code.
  • Interfere with the operation or security of our website.
  • Collect information about other users without authorization.
  • Copy or reproduce our website or content for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, shipping providers, or other platforms.

Roova does not control third-party services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and policies.

16. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that:

  • The website will always be available or uninterrupted.
  • All information will always be complete or error-free.
  • Product information will never change.
  • The website will be free from technical issues or security vulnerabilities.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Roova will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Roova, its owners, employees, service providers, and affiliates harmless from claims, losses, damages, liabilities, and expenses arising from:

  • Your violation of these Terms of Service.
  • Your unlawful use of our website.
  • Your violation of the rights of another person or entity.
  • Your misuse of our products or services.

20. Changes to These Terms

Roova may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

21. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the laws applicable to Roova and its operations, subject to any mandatory consumer-protection rights that apply to you.

22. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page or by email:

General enquiries:
info@shoproova.com

Additional support:
support@shoproova.com

Please include relevant details in your message so that we can assist you efficiently.

Thank you for choosing Roova.